Shipping Policy

Important Details

  • Order Cut-Off: 4:00 PM EDT
  • Processing Time: Orders are prepared and ready to ship within 0-1 business days (Monday through Friday). During peak seasons or exceptional circumstances, processing may take slightly longer.
  • Estimated Delivery: Once shipped, packages arrive within 5-9 business days (Monday through Friday). Delivery times are approximate and may vary due to unforeseen factors.
  • Complimentary Shipping: All orders within the United States enjoy free shipping, regardless of order size.

Order Processing & Tracking
Once your order is received, you will get a confirmation email detailing your purchase and the start of processing. As soon as your package is dispatched, we will provide tracking information so you can monitor its journey to your doorstep.

Delivery generally occurs within 5-9 business days (Monday through Friday), though timing can vary based on destination, courier schedules, and other logistical considerations.

We collaborate with trusted shipping partners, including UPS, FedEx, and DHL, to ensure your order reaches you efficiently and securely. Each partner follows strict handling standards to protect your items during transit.

Delivery Delays
If your order has not arrived within the expected timeframe, we recommend allowing an extra 2 business days while using your tracking information. Should your package still be delayed, please contact us with your order number.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@tomeren.com. Orders already processed or shipped may not be cancellable, but you can follow our return process after delivery.

Damaged or Wrong Items
Occasionally, an item may arrive damaged or wrong. If this happens, take a clear photo and email it to support@tomeren.com. We’ll resolve the issue promptly by sending a replacement or correcting the mistake.

Need assistance? We’re here to help!

Hours of Support:
Monday – Friday: 9:00 AM – 5:00 PM EDT

Get in Touch:
Email: support@tomeren.com
Phone: +12163849751

Store Name: Tomeren

Business Address:
4841 Meadowlane Dr NW
Canton
OH 44709
United States